Privacy Policy

1. Introduction

Polished Living Cleaners ("we", "our", "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and safeguard your personal information when you visit our website, contact us, or engage our cleaning services across Richmond & Kingston and the UK.

We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of information:

• Contact Information: Your name, email address, telephone number, and postal address.
• Service Requirements: Property size, number of rooms, requested cleaning frequencies, access notes, and service preferences.
• Billing & Payment Data: Invoice records and payment confirmation details (we do not store full payment card details on our servers).
• Communications: Records of correspondence, quote requests, and feedback submitted via web forms, email, or telephone.
• Technical Data: IP address, browser type, and operating system collected via essential and analytical cookies.

3. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Providing accurate cleaning quotes and confirming bookings.
• Scheduling, dispatching, and managing our cleaning personnel to your property.
• Processing invoicing, receipts, and customer service inquiries.
• Fulfilling our legal, tax, and insurance obligations in the United Kingdom.
• Improving website performance, security, and customer experience.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share necessary details only with:

• Assigned cleaning staff and supervisors for the purpose of carrying out your booking.
• Secure third-party service providers (such as email systems, SMS dispatch, and accounting software) bound by strict data confidentiality agreements.
• Law enforcement or regulatory authorities where legally required by UK law.

5. Data Retention & Security

We maintain appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. We retain your personal data only for as long as necessary to fulfill the purposes outlined or to comply with statutory accounting requirements (typically 6 years for financial transaction records).

6. Your Rights

Under UK data protection law, you have rights including:

• The right to access copies of the personal data we hold about you.
• The right to request rectification of inaccurate personal data.
• The right to request erasure of your data in certain circumstances.
• The right to object to or restrict processing of your data.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection lead at: