Question 1

How much does cleaning cost?

Accepted Answer

Pricing depends on the size of the property, the type of clean and how often you'd like us. Regular domestic cleaning is charged at an hourly rate, while deep and end of tenancy cleans are quoted as a fixed price. Request a free quote and we'll confirm the cost in writing before anything is booked.

Question 2

Do I need to provide cleaning products?

Accepted Answer

No. Our cleaners arrive with everything needed as standard. If you'd prefer we use your own products — for a particular surface, a fragrance-free household or a specific finish — just let us know and we'll follow your instructions.

Question 3

Are your cleaners insured?

Accepted Answer

Insurance details for Polished Living Cleaners are confirmed in writing with every quote, including the level of cover and the policy holder.

Question 4

Do you bring your own equipment?

Accepted Answer

Yes for deep, end of tenancy and carpet cleaning, where specialist equipment is required. For regular domestic visits many customers prefer we use the vacuum and mop already in the home — either works.

Question 5

Can I book recurring cleaning?

Accepted Answer

Yes. Weekly, fortnightly and monthly schedules are all available, and we'll aim to send the same cleaner each visit so they get to know your home.

Question 6

Do you offer end-of-tenancy cleaning?

Accepted Answer

Yes. End of tenancy cleans follow an inventory-style checklist covering appliances, inside cupboards, windows internally and all sanitary ware, and you'll receive the completed checklist afterwards.

Question 7

Do you clean offices?

Accepted Answer

Yes. We clean offices, studios, shops and small commercial premises, usually before opening or after closing so your day isn't disrupted.

Question 8

What areas do you cover?

Accepted Answer

We cover Richmond, Kingston, Twickenham, Wimbledon, Putney, Barnes, Kew and the surrounding areas. If you're just outside, get in touch and we'll tell you honestly whether we can help.

Question 9

Can I request a specific cleaner?

Accepted Answer

Yes. If you've worked with one of our cleaners before and would like them again, note their name on your quote request and we'll do our best to match the schedule.

Question 10

How do I cancel or reschedule?

Accepted Answer

Call or email us at least 24 hours before your visit and we'll move or cancel it free of charge. Later than that and we may need to charge for the cleaner's time.

Frequently asked questions.

Clear information, zero ambiguity.

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